FAQ

What you need to know

General enquiry

No. We do not provide onsite merchant purchase.

Cubic Zirconia is also known as CZ. Cubic Zirconia is the popular alternative for diamond of its dazzling appearance. It is similar to diamond with its brilliance and clarity but lab-created where the material is relatively hard, 8-8.5 on the Mohs scale and flawless.Cubic Zirconia comes in colourless and many different colours.

All items sold come with a 7 days exchange policy which include:

Defect of the jewellery upon receiving

Defect include broken jewellery, AAA Cubic Zirconia Stones chip off and any other defect cause during delivery. OBROS Luxury will determined on the defects and any defects caused by consumer will not be entitled in exchanging.

Please email us for further discussion.

Unfortunately, earrings cannot be return or exchange due to hygienic reasons.

Once you place an order with us you will receive three emails from us. The first email will be an order confirmation email. Second email will be a processing  email. Lastly, a complete email will be send when the item had been shipped out.

Maintenance of silver jewellery

Tarnish is the result of a substance response between a metal and a non-metal compound, for example, oxygen or sulfur dioxide. A slight layer of consumption frames over the metal, which defaces its sparkle.

Yes. Over time, any sterling silver jewellery piece exposed to air will tarnish.

1) Store your silver jewellery in a zip-lock plastic bag, removing as much air as possible.

2) After wearing, clean it with the anti-tarnish cloth before putting it back into zip-lock plastic.

3) Clean in warm soapy water and scrubbed with a soft tooth brush.

Shipping Information

Within 3 working days OBROS will pack and sent the item to courier for delivery.

We are based in Singapore and all orders will be shipped from Singapore to destination country.

Yes. All delivery on loose diamonds and diamond gold jewellery will be registered article with insurance on the full value.

Shipment to Europe, Canada and United States of America will take between 8 to 14 days. As for Asia, it will fall between 7 to 10 days. During the Covid-19 situation, international shipment will take more days as strict measures were taken for safety related issues.

Please leave your shipping information on the order note at the bottom of the checkout page

All parcel will be shipped via Singapore post. Tracking only applies from Singapore to designated country and we are not able to track the parcel upon reaching the designated country customs.

OBROS Luxury do not hold any responsibility for loss items upon parcel arrival at designated country customs.

We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and you may get custom fees when they arrive to your country.